booking reference MKFCFC I am addressing this letter to you to specific my dissatisfaction about your services regarding the flights referred to above.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a immediate flight which ought to have been 6.five hrs. We boarded about thirty min late, only to hear within the captain that we ended up however watching for fuel and even now didn't have confirmation concerning when, but that it could consider at the least twenty min to refuel. Finally immediately after 1 hour to the aircraft, we experienced refueled, only to listen to that an armrest was broken and we were being expecting a repair service. We were around the approach for 1.5 hrs, prior to get-off. WHY, would you board travellers on that prolonged of the flight Just before refueling, In particular not acquiring an ETA to the gasoline?
For the goal of cancelling all reservations of A.A. flights from TPE stopover NRT to LAX and return to Taiwan , you should . I come up with a mistake of touching reservations of A.A. by using cellphone skyscanner software program on 13th Feb.
Consumers could also American Airlines client service from the e mail outlined here: . We gained an automatic response in just a few minutes, but the correspondence did not tackle our dilemma.
Depending on this expertise I am able to only conclude this apply appears for being small business as regular for American Airlines, Specially immediately after witnessing indications about not eradicating cots from selected locations. How can a corporation justify getting above fifty adults slumber on cots within an airplane terminal? This has to be a concern for the Fire Marshals!
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Exceptionally dissatisfied re lack of acknowledgment of any distress I encountered. Looks as if a simple courtesy.
For starters, big thanks and shout out towards your Cust Svc rep Laura. She is quite welcoming and was ready to handle my challenge promptly. You'll want to feel incredibly privileged to get her as an staff.
At check in for flight 2356 my bag was considered by staff as outsized. Put in dimensions Test & was 1 inch to tall . My gripe- my partner with similar bag was not ( diff color) asked to size Look at. observed various clearly way too tall bags past check pt. your shedding $.
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Experienced wonderful shopper service sine one/17. Been pulled from the FRA flight and stayed for two times in Philly. Nowadays one/19 I will resume my flight to FRA with as many as par documentation. To my surprise the ticket agent within the check in counter have been Certainly rude, not helpful and predicted me to hunt down my baggage which was checked in to the 17th Which I was struggling to retrieve Once i was pulled from the flight on Sunday.
Bravo to American Airlines for providing the shock boost for your staff members. And never cowering to the disgruntled passenger on todays La Guardia flight. Just because some attendents were cheerful and more information wished him a really Merry Christmas. Truly ?? It’s about time we took back again our greatest needs and grumpy people today just stay from the planes and preserve their viewpoints to by themselves.
my grand mom have a flight from Ecuador 2/18/16 (cease in Miami)in path to Big apple,when she was ready to get her luggage what a shock she obtained!!her luggage was damaged and anyone inside of steal some superior that was inside,also the zipper was violated(damaged)she lost in merchandise that she deliver it to my household Together with the Value about $350 when she informed what comes about in AA counter in JFK NY they made available to replaced her fresh luggage using an utilised and aged just one that appears like they get while in the rubbish!!.also they claimed that to repair can take about 4 months!
I'll say she(AA) observed a afterwards flight for me on An additional airline,which I so appreciated,but she certainly could have far more pleasurable in dealing with me.